The Dunning Payment section helps you track and manage failed subscription payments. It provides detailed insights into payment retries, recoveries, and the overall performance of your subscription revenue recovery process.
This documentation provides an overview of your dunning payment process, including failed payment tracking, retry attempts, recovered revenue, and key metrics to monitor subscription recovery performance.
Time Period
You can select the time period for which you would like to review dunning performance. You can choose from Today, Yesterday, This Week, Last Week, This Month, Last Month, Quarter to Date, Last Quarter, Year to Date, Last Year, a specific date, or a custom range.
Note: You can also compare dunning data between two specific dates.
Overview
In the overview section, for the selected period, you can monitor the following:
- Payment Retry Attempted: Total value of payments retried after failures.
- Payment Recovered: Revenue successfully recovered from retry attempts.
- Payment In-Recovery: Payments still in the retry process.
- Subscriptions Recovered: Number of subscriptions successfully recovered after failed payments.
Each metric is accompanied by the value and percentage change compared to the previous period, helping track improvements or declines.
Dunning Performance
Visual charts provide an overview of subscriptions recovered and payments in progress over time. This helps you quickly see how effective your dunning strategy is. You can filter the data for daily, weekly, monthly, or yearly views to monitor performance over time.
Subscriptions
Track individual subscriptions that are recovered and in progress with detailed data such as Subscription ID, Retry Attempted, and Order Revenue.
Recovered Attempt Summary
View a pie chart representation of recovered subscription attempts, showing the percentage of payments recovered on each retry attempt: 1st Attempt 15%, 2nd 15%, 3rd 15%, 4th 15%, 5th 15%, and 6th 25%.
This is how you can track dunning payment performance using Sublium.
