When a payment fails, several automated actions are triggered to handle the situation efficiently.
These actions aim to recover the payment without causing frustration to the customer:
1. Retry Mechanism
Sublium will automatically attempt to charge the customer again at scheduled intervals.
You can set these retries in settings that are spaced out strategically to increase the likelihood of success while avoiding unnecessary pressure on the customer.
2. Email Notifications
Customers are immediately informed of the failed payment via an automated email. This email includes:
- A clear explanation of the issue.
- Steps they can take to resolve it.
- A direct link to update payment details or retry the payment.
3. Account Status Updates
If payment is not recovered immediately, the subscription’s status may change to one of the following:
- On Hold: Temporary status indicating payment needs to be resolved.
- Overdue: Used when retries are ongoing, but the payment is not yet successful.
These statuses notify the admin and customer about the need for action without disrupting the subscription entirely.
