Sublium provides a flexible and customizable retry schedule to maximize the chances of recovering failed payments.
You can configure this in the Dunning Management settings inside Sublium.
Set the number of retry attempts on a failed subscription.
Configure delay settings based on the retry attempt: Set the timing of your retries after previous attempts.
Initial Retry
After an unsuccessful subscription renewal, Sublium schedules the payment retries (that you have set above).
You can set up multiple retries to follow a specific schedule:
- First retry: 1 day after the previous (initial subscription renewal failed) attempt.
- Second retry: 3 days after the previous (first retry) attempt.
Retry Action
There are two subscription statuses in Sublium when a subscription fails to renew:
- Overdue: This status is put when payment retries are ongoing, but the renewal is unsuccessful.
- Unpaid: This status appears when all payment retries are exhausted and the subscription renewal is unsuccessful.
To ensure your subscriptions aren’t churned, Sublium offers payment recovery options (read about them in the next document).
