Sublium supports various subscription statuses to provide clarity on the lifecycle stage of a subscription.
Each status reflects the current state of the subscription and allows store administrators to take appropriate actions.
Here’s a detailed breakdown:
| Status | Description | Notes |
|---|---|---|
| Pending | A subscription has been created but is awaiting payment confirmation. This often applies to manual or delayed payment methods. | Wait for payment confirmation before activating the subscription. |
| Trialing | The subscription is in a trial period, offering customers access without an upfront charge. Billing begins after the trial ends. | Helps encourage new sign-ups by reducing purchase barriers. |
| Active | The subscription is fully operational with regular billing and product or service delivery. | Normal status, ongoing billing and fulfillment. |
| On Hold | The subscription has been temporarily paused by the admin or customer. No billing or delivery occurs during this time. | Can be reactivated manually when needed. |
| Overdue | Payment is overdue, but recovery attempts are still possible. Access or delivery might be restricted. | Automated dunning emails can notify customers of failed payments. |
| Unpaid | All payment retry attempts have failed, and the subscription requires manual intervention. | Final stage before cancellation, manual action needed to resolve. |
| Paused | Subscription paused for a defined period, often by customer request or business policy. | Automatically resumes after the pause period ends. |
| Completed | The subscription term has ended. No further billing or product delivery occurs. | Common for fixed-term or installment-based plans. |
| Cancelled | Subscription terminated by customer or admin before term end. No further billing occurs. | Indicates churn, opportunity to collect feedback or re-engage. |
| Pending Cancel | Customer requested cancellation, which will take effect at the end of the billing cycle. | Notify customer about final billing and offer incentives to retain. |
| Disputed | Subscription or payment is under dispute, usually due to a chargeback or refund request. | Review and resolve with payment processor or customer support. |
