Sublium supports various subscription statuses to provide clarity on the lifecycle stage of a subscription.
Each status reflects the current state of the subscription and allows store administrators to take appropriate actions.
Here’s a detailed breakdown:
| Status | Description | Purpose / Action |
|---|---|---|
| Pending | A subscription has been created but is awaiting payment confirmation. This often applies to manual or delayed payment methods. | Wait for payment confirmation before activating. |
| Trial | The subscription is in a trial period, offering customers access without an upfront charge. Billing begins after the trial ends. | Helps encourage new sign-ups by reducing purchase barriers. |
| Active | The subscription is fully operational with regular billing and product or service delivery. | Normal state with ongoing billing and fulfillment. |
| On Hold | A renewal payment has been initiated by the payment gateway, but the payment is still pending at the bank level. It has neither succeeded nor failed yet. | Indicates a temporary bank-level delay during renewal processing. |
| Overdue | Payment is overdue, but recovery attempts are still possible. Access or delivery might be restricted. | Automated dunning emails can notify customers of failed payments. |
| Unpaid | All payment retry attempts have failed, and the subscription requires manual intervention. | Final stage before cancellation; admin or customer must resolve the issue. |
| Paused | The subscription has been paused for a defined period, often by customer request or business policy. | Manual action required to resume. |
| Completed | The subscription term has ended. No further billing or product delivery occurs. | Common for fixed-term or installment plans. |
| Cancelled | The subscription has been terminated by the customer or admin before the term ends. No further billing occurs. | Indicates churn; opportunity to collect feedback or re-engage. |
| Pending Cancellation | The customer has requested cancellation, which will take effect at the end of the current billing cycle. | Notify customer about final billing and retention options. |
| Disputed | The subscription or payment is under dispute, usually due to a chargeback or refund request. | Review and resolve with payment processor or support. |
