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Cancellation Flow

Overview

Cancellation Flows intercepts subscription cancellation requests with a multi-step retention modal. Instead of immediately processing a cancellation, the system guides...

Benefit Page

Benefit pages are the first step in the cancellation flow. They remind the customer of the value they receive from...

Reasons

Cancellation reasons collect why the customer wants to cancel. Each reason can trigger a specific prevention option, alternatives like pausing...

Offers

Offers are retention incentives shown to customers when they attempt to cancel a subscription. They are designed to reduce churn...

Confirmation Pages

Confirmation pages are the final step in the cancellation flow. They display an outcome message based on the action the...

Settings

This page allows you to set up texts and styles for the cancellation pop-up in Sublium Subscriptions.  To access, navigate...