We’re Here To Help!
Questions, comments, or concerns? We would be happy to help.
Select Your Query Type
Got Questions? We've Got the Answers!
Here are some of our most frequently asked questions. If your question is not listed here, then please contact us.
How does Sublium work for recurring payments?
Sublium automates recurring billing so you can easily charge subscribed customers on a weekly, monthly, or yearly basis.
Once set up, it handles renewals, invoices, and payment processing in the background, giving you predictable revenue without manual effort.
Can I use Sublium to sell both physical and digital products?
Yes! Whether you’re shipping a subscription box of physical goods or offering digital access like courses, memberships, or software, Sublium supports both types of products.
How is Sublium different from the WooCommerce Subscriptions plugin?
While the WooCommerce Subscriptions plugin is a powerful tool for setting up recurring payments, Sublium goes beyond standard subscriptions by offering a more streamlined, flexible, and user-friendly subscription management experience.
Key differences include its beginner-friendly setup, ease of use, flexibility to create subscriptions, smart subscription management configurations, built-in detailed analytics, and many more.
Does Sublium support WooCommerce subscription trial periods and sign-up fees?
Absolutely. You can offer free or paid trials to let customers test your subscription products, and add one-time sign-up fees if needed.
Is Sublium compatible with custom checkout pages or page builders?
Definitely. Sublium works seamlessly with checkout customization plugins like FunnelKit, allowing you to design subscription checkout flows that perfectly match your brand.
What happens if a subscription renewal payment fails in WooCommerce?
If a payment fails, Sublium automatically retries the payment and notifies the customer.
You have the complete flexibility to customize the number of payment retries and set up subscription renewal and retry reminders to help recover failed payments.
Can customers upgrade or downgrade their subscription plan mid-cycle?
Yes, Sublium lets customers switch their subscription plans at any time, with pro-rated billing adjustments handled automatically.
How do subscribers manage their own subscriptions in Sublium?
Customers can manage their subscriptions, such as updating their payment details, changing their plans, like pausing, early renewals, or cancellations in their “My Account” portal.
Can I pay for subscriptions in installments (like 3-pay or 6-pay plans)?
Yes, you can set up installment-based payment plans in days, weeks, months, or years, where customers pay for subscriptions in fixed installments until the full amount is covered
I want to migrate from WooCommerce Subscriptions. What should I do?
Contact our customer support team, who will help you migrate from WooCommerce Subscriptions to Sublium.
Friendly Support
You’ve got goals to achieve and funnels to launch! Our support team is here to help.
Like-Minded Folks
Our community has helpful folks who are ahead of the curve. Get feedback and share wins.
Helpful Resources
With our extensive documentation, detailed blogs, and video tutorials, you’re covered.
Ready to Transform Your Subscriptions?
Join a growing community of WooCommerce store owners who rely on Sublium to power their recurring revenue.
- Sell physical or digital products on recurring plans
- Offer flexible billing cycles, trials, and discounts
- Automate renewals and reduce churn with dunning management
