This document contains all the information related to installment creation notifications, email customization, and activation.
Overview
“Installment Created” is the email notification sent automatically when a new installment is created for a subscription.
This notification informs customers about the installment schedule, payment status, and billing details, ensuring transparency and reducing confusion.
The email includes:
- Subscription start date
- Subscription ID
- Payment method
- Product details (title, variation, quantity, and price)
- Subtotal
- Shipping
- Taxes
- Discounts
- Total amount
- Installment schedule with due dates, status, and amounts
The email also confirms that no immediate action is required; billing will be handled automatically on the due dates.
Pre-requisites: Before enabling email notifications, ensure your WordPress site is configured to send emails:
- SMTP plugin required: WordPress doesn’t reliably send emails by default. Install and configure an SMTP plugin like WP Mail SMTP.
- Email service provider: Connect your SMTP plugin to a transactional email service (Brevo, Mailgun, SendGrid, Amazon SES, or your hosting provider’s SMTP).
- Match sender details: Ensure that the From Email and From Name values configured in Sublium Subscriptions email notifications exactly match the sender details set in your SMTP plugin.
- Test your setup: Send a test email from your SMTP plugin to confirm emails are delivering before enabling Sublium notifications.
Without proper email configuration, notifications will fail silently.
For more details, refer to our doc on how to set up WP SMTP.
Access “Installment Created” Email Notification
Navigate to Sublium Subscriptions ⇒ Settings ⇒ Notifications. Under the Installments tab, you will find the Installment Created email notification.
Trigger Conditions / When It Is Sent
This email is sent when:
- A new installment is created for a subscription
- The installment schedule is updated or modified
Audience / Recipient
This notification is sent to the customer by default.
Email Customization
You can customize this email using two editors:
- Rich Text
- Visual Editor
Both editors come with a prebuilt “Subscription Cancelled” email template that you can fully customize.
Guide: For more details, check our documentation on email customization.
Personalization
Sublium Subscriptions offers merge tags to personalize the subject line, preview text, and email body.
Copy and paste them where needed.
Merge tags used in the prebuilt template include:
- {{subscriber_first_name}} – Displays the first name of the subscriber.
- {{subscription_id}} – Displays the unique subscription ID.
- {{site_title}} – Displays the site or store name.
- {{admin_email}} – Displays the administrator’s email address.
Guide: For more details, check our documentation on Merge Tags
How To Activate
To activate the Installment Created email, turn ON the toggle next to the notification inside Sublium Subscriptions.
This setup ensures customers are informed of new installments, installment schedules, and payment status, helping maintain clarity and trust in subscription billing.
Troubleshooting
Emails not sending
- Confirm your SMTP plugin is configured and sending test emails successfully
- Check your SMTP plugin’s email logs for failed delivery attempts
- Verify the notification toggle is enabled
- Ensure the customer has a valid email address on their order
Merge tags showing as plain text
- Confirm you copied the full merge tag, including the curly braces, e.g., {{subscriber_first_name}}
- Check for extra spaces inside the merge tag
- Use only merge tags from the official list; custom tags won’t work
Email is going to spam
- Configure SPF, DKIM, and DMARC records for your sending domain
- Avoid spam trigger words in your subject line
- Use a reputable transactional email service
Email looks broken or unstyled
- Test across multiple email clients (Gmail, Outlook, Apple Mail)
- Avoid complex CSS, as email clients have limited style support
- Use the Visual Editor’s built-in templates for better compatibility
