This document contains all the information related to automatic payment recovery, retry schedules, and email notifications.
Overview
The Payment Recovery feature automatically retries failed subscription payments and notifies customers at key points, such as when a renewal payment fails, when a retry is scheduled, and when the final retry attempt is approaching before cancellation.
This helps minimize involuntary churn and ensures subscription continuity.
Access Payment Recovery
Navigate to Sublium Subscriptions ⇒ Payment Recovery to access all the Payment Recovery settings.
Retry Schedule
You can configure how and when failed payments are retried:
- Retry failed payments automatically: By default, two retry attempts are enabled. You can set the number of retry attempts between 1 and 6.
- Set delay time for each retry attempt: The Delay between attempts can be set in hours (Hr) or days (Day) for each retry. By default, the first retry occurs 1 day after failure, and the second retry 3 days after the first attempt.
You can customize these timings and, depending on the number of retries, set additional notifications as needed.
After setting up retry failed payments, you can also customize the email notifications.
This is how you can set up payment recovery for your payment plans.
