This document explains everything related to renewal reminder notifications, customization options, email details, and activation instructions.
Note: You can set two renewal reminders in Sublium Subscriptions, one X days before and another Y days before. For example, 7 days (X) and 2 days (Y) before the renewal date to ensure users don’t miss it.
Overview
“Renewal Reminder: Before X Days” is the email notification automatically sent to customers a certain number of days before their subscription renewal date.
Its purpose is to give customers an early heads-up so they can review their payment method, avoid failed renewals, and enjoy uninterrupted access to their subscription.
The email includes:
- Subscriber’s first name
- Subscription renewal date
- Subscription start date
- Subscription ID
- Payment method
- Product details (title, variation, quantity, and price)
- Subtotal, shipping, taxes, discounts, and total amount
- Call-to-action to review or update payment details
Access “Renewal Reminder: Before X Days” Email Notification
Navigate to Sublium Subscriptions ⇒ Retain ⇒ Email Notifications.
Under the Reminder Notifications section, you will find the Renewal Reminder: Before X Days email notification.
When It Is Sent
This email is triggered when:
- A customer’s subscription is set to renew soon
- The reminder schedule matches the configured number of days before the renewal date (Example: 7 days before renewal)
Audience
By default, this email is sent to the customer.
Email Customization
You can customize this reminder email using:
- Rich Text Editor
- Visual Editor
A prebuilt Renewal Reminder: Before X Days template is available in both editors and can be customized or rebuilt completely to match your brand.
Guide:For more details, check our documentation on email customization.
Personalization
Sublium Subscriptions offers merge tags to personalize the subject line, preview text, and email body.
Simply copy and paste the tags into your desired section.
Here are the merge tags used in the prebuilt template:
- {{subscriber_first_name}} – Subscriber’s first name
- {{subscription_next_payment_date}} – Next renewal date
- {{subscription_start_date}} – Initial subscription start date
- {{subscription_id}} – Subscription ID
- {{subscription_item}} – Product linked to the subscription
- {{subscription_total}} – Total renewal amount
- {{sublium_my_account_url}} – Customer’s subscription management page
- {{admin_email}} – Store owner’s email
Guide: For more details, check our documentation on Merge Tags
How To Activate
To activate the Renewal Reminder: Before X Days notification, turn ON the toggle next to the email inside Sublium Subscriptions.
This setup ensures customers are notified before their card expires, allowing them to update payment details and maintain uninterrupted access to their subscription.
