This document explains everything related to the Renewal Reminder: Before Y Days notification, including its purpose, email content, customization options, and activation instructions.
Note: You can set two renewal reminders in Sublium Subscriptions, one X days before and another Y days before. For example, 7 days (X) and 2 days (Y) before the renewal date to ensure users don’t miss it.
Overview
The Renewal Reminder: Before Y Days email is automatically sent to customers a set number of days before their subscription renewal date.
Its purpose is to give customers an early heads-up, ensure their payment methods are up to date, prevent failed renewals, and maintain uninterrupted access to their subscription.
The email includes:
- Customer first name
- Subscription renewal date
- Subscription start date
- Subscription ID
- Payment method
- Product details (title, variation, quantity, price)
- Subtotal, shipping, taxes, discounts, and total amount
- Call-to-action to review or update payment details
Access “Renewal Reminder: Before Y Days” Email Notification
Navigate to: Sublium Subscriptions ⇒ Retain Under the Email Notifications section, locate the Renewal Reminder: Before Y Days email notification.
When It Is Sent
This email is triggered when:
- A customer’s subscription is set to renew soon
- The reminder schedule matches the configured number of days before the renewal date (e.g., 7 days before renewal)
Audience
By default, this email is sent to the customer.
Email Customization
You can customize this email using:
- Rich Text Editor
- Visual Editor
A prebuilt Renewal Reminder: Before Y Days template is available and can be fully customized or rebuilt to match your brand.
Guide:For more details, check our documentation on email customization.
Personalization
Sublium Subscriptions offers merge tags to personalize the subject line, preview text, and email body.
Simply copy and paste the tags into your desired section.
Here are the merge tags used in the prebuilt template:
- {(subscriber_first_name}} –Subscriber’s first name
- {{subscription_next_payment_date}} – Next renewal date
- {{subscription_start_date}} – Initial subscription start date
- {{subscription_id}} – Subscription ID
- {{subscription_item}} – Product linked to the subscription
- {{subscription_total}} – Total renewal amount
- {{sublium_my_account_url}} – Customer’s subscription management page
- {{admin_email}} – Store owner’s email
Guide: For more details, check our documentation on Merge Tags
How To Activate
To activate the Renewal Reminder: Before Y Days notification, turn ON the toggle next to the email inside Sublium Subscriptions.
