This document contains all the information related to retry notifications for failed subscription payments, email customization, and activation.
Note:
You can set up
up to 6 automatic payment retries
with Payment Recovery. Each failed payment will trigger a retry email based on your settings.
The Renewal Payment Failed: Retries Left template is used for all retry emails except the final attempt. The final retry email will use the Renewal Payment Failed: Last Retry template.
You can set up multiple payment retries with Payment Recovery. Each failed payment will be retried automatically, based on the number of attempts and delay settings you choose..
Overview
“Renewal Payment Failed: Retries Left” is the email notification sent automatically to customers when a subscription renewal payment fails, but retry attempts are still remaining.
This notification informs customers about the failed payment while reassuring them that their subscription will remain active during the retry process. It reduces confusion, maintains transparency, and encourages timely payment resolution.
The default email template includes
- Customer first name
- Subscription start date
- Subscription ID
- Payment method
- Product details (title, variation, quantity, and price)
- Subtotal, shipping, taxes, discounts, and total amount
- Message indicating remaining retry attempts
Access “Renewal Payment Failed: Retries Left” Email Notification
Navigate to Sublium Subscriptions ⇒ Retain ⇒ Payment Recovery.
Under the Email Notifications, you can find the Renewal Payment Failed: Retries Left email notification.
When It Is Sent
This email is sent when:
- A subscription renewal payment fails
- Retry attempts remain according to the configured payment recovery schedule
Audience
By default, this email is sent to the customer.
Email Customization
You can customize this notification using:
- Rich Text editor
- Visual Editor
A prebuilt Renewal Payment Failed: Retries Left template is available in both editors and can be modified or rebuilt as needed.
Guide:For more details, check our documentation on email customization.
Personalization
Sublium Subscriptions supports merge tags to personalize the email:
Here are the merge tags used in the prebuilt email.
- {{subscriber_first_name}} – Subscriber’s first name
- {{subscription_id}} – Unique subscription ID
- {{subscription_item}} – Product linked to the subscription
- {{subscription_total}} – Payment amount
- {{subscription_next_payment_date}} – Next scheduled payment date
- {{sublium_my_account_url}} – Link to subscription management
Guide: For more details, check our documentation on Merge Tags
How To Activate
To activate the Renewal Payment Failed: Retries Left email, turn ON the toggle next to the notification inside Sublium Subscriptions.
This setup ensures customers are informed of ongoing payment retries, understand that their subscription remains active, and can take action to resolve the payment issue promptly.
