This document contains all the information related to subscription cancellation notifications for admins, email customization, and activation.
Overview
“Subscription Cancelled” is the email notification sent automatically to admins when a customer cancels their subscription.
This notification provides all relevant subscription details, payment information, and customer contact info so admins can stay informed and take any necessary actions.
The email includes:
- Customer name
- Subscription ID
- Subscription start date
- Payment method
- Product details (title, variation, quantity, and price)
- Subtotal
- Shipping
- Taxes
- Discounts
- Total amount
- Customer email for direct contact
This ensures admins can manage cancellations efficiently and assist customers if needed.
Access “Subscription Cancelled” Email Notification
Navigate to Sublium Subscriptions ⇒ Settings ⇒ Notifications.
Under the Admin tab, you will find the Subscription Cancelled email notification for admins.
When It Is Sent
This email is sent when:
- A customer cancels their subscription
- An admin manually cancels a subscription
Recipient
By default, this email is sent to the admin email address.
Email Customization
You can customize this notification using two editor types:
- Rich Text
- Visual Editor
A prebuilt Subscription Cancelled template is available in both editors, which can be modified or rebuilt as needed.
Guide:For more details, check our documentation on email customization.
Personalization
Sublium Subscriptions offers merge tags to personalize the subject line, preview text, and email body.
Here are the merge tags used in the prebuilt email:
- {{subscriber_first_name}} – Subscriber’s first name
- {{subscription_id}} – Subscription ID
- {{subscriber_email}} – Subscriber’s email address
Guide: For more details, check our documentation on Merge Tags
How To Activate
To activate the Subscription Cancelled email for admins, turn ON the toggle next to the notification inside Sublium Subscriptions.
This setup ensures admins are immediately informed when a subscription is cancelled, have access to all payment and customer details, and can manage subscription cancellations efficiently.
